- 1. Introduction
- 2. Return Policy
- Eligibility for Return
- Return Process
- Refund Process
- Communication of Refund Status
- Exceptional Circumstances
- Customer Assistance
- 3. Refund Policy
- Eligibility for Refund
- Refund Request
- Refund Processing
- Refund Method
- Refund Amount
- Communication of Refund Status
- 4. Cancellation Policy
- Cancellation Window
- Cancellation Confirmation
- Late Cancellation
- Refund Amount
- Cancellation Fees
- Refund Processing for Cancellation
- 5. Amendments Policy
- Amendments Request
- Amendments Confirmation
- Eligible Amendments
- 6. Contact Us
1. Introduction
Welcome to Conwiz (“Company”, “we”, “our”, “us”)!
We are committed to providing exceptional author services to enhance your writing journey. Our Refund & Cancellation Policy is designed to ensure transparency, fairness, and a positive experience for our valued authors. Please take a moment to familiarize yourself with the detailed policy outlined below.
2. Return Policy
Eligibility for Return
- Our Return Policy covers services that are eligible for return within 7 days of the purchase date.
- To be eligible, the service must be unused, and all associated materials must be in their original, unaltered condition.
Return Process
- Initiating the return process is simple. Contact our dedicated support team and provide detailed information about your purchase.
- Upon review, a return authorization will be issued, accompanied by clear instructions on returning the service.
Refund Process
- Upon receiving the returned service, our team will conduct a thorough inspection to ensure it meets the eligibility criteria.
- The refund will be processed within 14 days to the original payment method used during the purchase.
Communication of Refund Status
- We will keep you informed throughout the refund process, providing updates on the status of your return and the subsequent refund.
Exceptional Circumstances
- In exceptional circumstances, such as service delivery issues or discrepancies, we may extend the return window. Any extensions will be communicated to customers.
Customer Assistance
- Our support team is available to assist you throughout the return process. Feel free to reach out with any questions or concerns you may have at info@stmjournals.com
3. Refund Policy
Eligibility for Refund
- Our Refund Policy applies to situations where services do not meet the standards outlined in our service descriptions or if the service is deemed unsatisfactory by the customer.
Refund Request
- Customers are eligible to submit a detailed refund request within 30 days of service delivery.
- The request should clearly outline the reasons for dissatisfaction or discrepancies with the service.
Refund Processing
- Refunds will be processed within 14 days of approval.
- The processing time may vary depending on the complexity of the refund request.
Refund Method
- Refunds will be issued to the original payment method used during the purchase.
- Customers will receive an email confirmation once the refund is processed.
Refund Amount
- Refund amounts may be subject to deductions for any utilized or completed services.
- Deductions will be transparently communicated to the customer, providing a breakdown of the rationale behind each deduction.
Communication of Refund Status
- Throughout the refund process, customers will be kept informed of the status of their refund, providing updates on the processing timeline.
4. Cancellation Policy
Cancellation Window
- Customers have the right to cancel a service within 24 hours of the purchase for a full refund.
Cancellation Request
- To initiate a cancellation, customers can submit a request through their Conwiz account or by reaching out to our dedicated support team at info@stmjournals.com.
Cancellation Confirmation
- A confirmation of the cancellation will be promptly provided upon processing the request.
Late Cancellation
- Cancellation requests received after the initial 24-hour window may be subject to cancellation fees.
- The fees are implemented to cover administrative and processing costs incurred by Conwiz.
Refund Amount
- Refund amounts may be subject to deductions for any utilized or completed services.
- Deductions will be transparently communicated to the customer, providing a breakdown of the rationale behind each deduction.
Cancellation Fees
- The amount of cancellation fees may vary depending on the nature and timing of the cancellation.
- Customers will be notified of applicable fees and the rationale behind them.
Refund Processing for Cancellation
- If the cancellation is eligible for a refund, the refund will be processed within 14 days of approval.
- The refund will be issued to the original payment method used during the purchase.
5. Amendments Policy
Amendments Request
- Customers may request amendments to their service within a specified period after purchase.
Amendments Processing
- Amendments are subject to thorough review and approval by our experienced team.
- .Our team will assess the nature of the amendments requested and their feasibility within the scope of the original service.
Amendments Confirmation
- Upon approval, a detailed confirmation of the amendments will be provided to the customer.
- The confirmation will include any associated costs or adjustments, providing transparency in the amendment process.
Eligible Amendments
- Amendments may include corrections, additions, or modifications to align the service with customer requirements.
- Any major changes beyond the original scope may be subject to additional charges, and these will be communicated clearly to the customer.
6. Contact Us
Please send your feedback, comments, requests for technical support by email: info@stmjournals.com.